[Resolved] Samsung India — Ac not working ; very poor response | |||||
The Samsung AC that we purchased last year has stopped working on 27 May The complaint was given the very same day. The technician came and informed us that it would take 3 days. There is no follow up by the service centre/customer support at all. It is us as customers who have to constantly pursue the issue. Today we were informed that it will take 15 days to rectify. We live in Chennai where in the temperatures are above 40 deg C. This is the reason we purchase the AC in the first place. We faced the same problem with our Samsung Fridge with the lousy service. Unfortunately this experience did not teach us anything as we purchased another Samsung product. It is very disappointing to see this kind of service provided by such a so called renowned organisation. The damaged part is not coming from Antartica but Noida. It seems as though someone is walking the part to Chennai. How else can you explain the time requirement??? It is clear to see that customers are the last priority on your list. Please find the product details below in case you would like to do something about this : Model No. AR18JVSHA7QNNA Serial No. 038CPPCG400119K Purchase date : May 2015 : Inverter AC with 2 year extended warranty Was this information helpful? | |||||
Jul 3, 2017 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Jun 02, 2017 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards Samsung India Electronics Pvt Ltd | |||||
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+91 89 3993 9899 [Customer Care]
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I am sumsung J7 Prime Mobile buy in 11 Sept 2016.But he is Continuously Heating, Hanging, Display, vibration and battery problem.i am not satisfied in Samsung Brand please clear my issued otherwise goes to consumer court and case.
If any clarification know me.
Regards,
Sandip Jadhav
[protected]
[protected]@gmail.com
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd