[Resolved]  Samsung India — air conditioner

Address:

Pondicherry, Puducherry, 605011

I am dr sinhasan. From pondicherry.

My samsung ac model no. 18fc3eaunnna. Purchased on[protected]. At mani electronics pondicherry.

It is not working since 20 days. My technical expert said there is only compressor problem. Need to be replaced. As it is under warranty period (5 years) i called customer service center to look into matter.

The samsung sent a person. This technical person (By name bashir) quoted me 18000/- bill as he wants to replace compressor, condensor, gas refilling.. So many other things.

According to my technical expert, who handles 100 acs in east coast hospital, there is only compressor problem and condensor is fine.

Hence i requested customer care (Nearly 10 times) to send only compressor.

They said they will replace compressor but i have to pay rs. 2245/- towards gas refilling charges. I accepted for it and was waiting for the compressor.

To my surprise i got sms from customer care today saying that quotation is not acceptable and request is canceled.

But i surprised, 2 days back main supervisor has accepted to do the favor but now refusing. I suffered 20 days without ac in this hot summer.

Its my right to get compressor if it is within warranty period of even one day left for expiry date. I am using samsung tv, samsung refrigerator, samsung ac. I had good opinion about your brand.

Now i am writing this email with kind request to replace only compressor and i will pay for gas refilling charges rs 2245/-. If the ac doesn't work even after compressor replacement by you, its my headache (To change to new ac). I will not trouble samsung again.

But if compressor is not replaced: i will go to consumer court. Use facebook social media to destroy name of samsung. I wish to convey you that i will not sit quite until i get the remedy.

Hope samsung will not loose genuine customers just for the sake one spare part issue.

Waiting for your reply at the earliest - within 48 hours.