| Address: | Ghaziabad, Uttar Pradesh, 201002 |
We had purchased a Samsung Refrigerator having twin cooling technology, on[protected], from Chroma Store, which was delivered and Installed on[protected]. The Refrigerator worked well untill 2 days back when suddenly its on door display panel freezed on a single value and is giving a blinking display. Somehow this is also linked to the cooling of the complete refrigerator and its not cooling properly now.
We had made the complaint regarding the same yesterday i.e 9-5-2017 and today i.e[protected] we had a visit from the technician.
The person spent 2 hours and opened the entire fridge literally, and he wasn't able to detect the problem with it. He said that he was trying to change some sensors but since all the sensors seem to be fine, this did not resolve the issue. It is high summers and without a proper cooling we are facing problems keeping our stuff inside refrigerator.
The technician left by saying that he will now come after 3 days and will change the motherboard of the device.
My Issue is that
- why should a device worth 64000/- cannot even work properly for like 2 weeks straight ?
- Why should i now allow any repair to this, what if this gets repeated later on?
- Why the technician is not able to detect the problem ? (which seemed to us as he was constantly being guided by someone over the telephone call)
If this is a manufacturing defect such that the Motherboard requires the replacement. Why shouldn't i get my device replaced as a whole instead of getting one part replaced?
Please help me with this issue. Was this information helpful? | 
Just to update on the request.
Just received a call from Mr. Kamal Kumar and he is coming for some part replacement which has been found faulty in the refrigerator. The Engineer claimed that the fridge has gone faulty on site due to voltage fluctuations.(on what grounds is this claim being done ?)
Let me clarify, we already have a voltage stabilizer in place for all electronic appliances at our home.
Plus our Previous refrigerator worked absolutely well for 10 years.
The previous One we had was of LG (i don't exactly remember the model)
We had to change our refrigerator due to increasing family size.
So i guess we made a mistake by going for Samsung this time.?
What kind of quality is Samsung manufacturing ?
How come a new product, get faulty within two weeks ? and plus the Way engineers behave is so unprofessional.
Can something be done about this ?
I have already purchased an extended warranty for 3 years. But does that mean for next 3 years i'll be facing such issues with this refrigerator ?
What about Post-3 years, when i'll have to pay for these parts . If this is getting faulty within a span of like 2 weeks how can i expect it to last properly for a longer duration ?
Please respond. I am not at all happy with this service and somewhere i am losing my confidence on this Brand.
Thanks and Regards!