[Resolved] Samsung India — Bad customer service

Sanjay Lotlekar

Address:

North Goa, Goa

I had complained about my recently purchased TV which displays scrambled channels when connected to satellite receiver.
The complaint was emailed even to the CEO desk of the company.
I was assured of a timely help. Its more than a month there is no help provided. The technician when contacted mentions that he has no software to upgrade the system.
The customer service writes mails mentioning that my telephone numbers are not accessible which is not true. On some occasions the local service fellow calls us & the Samsung India customer service executives say my number is not accessible.

Need help...

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Sep 29, 2016

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Aug 26, 2016

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards
Samsung India Electronics Pvt Ltd