Samsung India — Bad customer service - samsung thrissur

Address:

Thrissur, Kerala, 680519

Hello,

I don't know where to start - i have owned several galaxy devices from galaxy y to galaxy s6 edge (Current device). And samsung fails me every single time.


I'm mainly writing this email to share such bad service from samsung thrissur service center. I'm sure there are lot of customers who had the same experience here. This service center is vandalizing the good name of samsung.

Main complaints :

1.Inefficient staffs and manager : i visited 4 times for my screen replacement of s6 edge and spend more than 6 hours just waiting at the service center and 4 hours traveling there. Today, they told me they will repair and give my device at 1 pm, but when i came they haven't touched my phone and said to wait additional 4 hours.

2. They failed to repair my device properly - i can hear something moving in the device. When i complained to the manager of the center, he said, "its normal, its the camera shaking, no big deal "
Request number : [protected]

3. There are two lady staffs there, when 25 customers are waiting, these two gossip, chat and laugh and behave in a relaxed way. They are highly inefficient. There are 2 or 3 employees who handle 25 waiting customers. Average waiting time is 1 to 1.5 hour every time you visit the center.

4. There is no information displayed on how to escalate complaints about the service center. Today another customer was shouting at them because of the harassment from the service center people. These are common people who don't know how to voice their complaints through proper channel.
The manager libin raj - just don't care.


Please treat this at high priority and take stringent action against samsung thrissur service center.

Regards,