[Resolved]  Samsung India — Burnt my phone at service centre

Address:	Mumbai City, Maharashtra, 400093
Website:	www.samsung.com/in

Hi
Mr. Park

Sad, that am writing to you on a bad note.
I used to be a proud owner of Samsung Mobiles
and would encourage everyone in friends, family & inner circle
to buy Samsung, i am an artist by profession & truly
loved Samsung Camera's.

To my misfortune, My 3 months old Brand New Samsung
Edge 7 is giving me so many issues.
1) Pink thing lines like ECG lines on the display
2) Keypad issues
3) Sim card slot or Phone not reachable kind of issues
(my sim card works on other phones fine as soon as i insert in this handset its a problem)

Just so that you know the extent of frustration and torture the SAMSUNG team has given me, will amaze you.
and for that i request You to read EVERY SINGLE STATEMENT in my conversations below & if possible listen to my first and last call
on Samsung Executive and Customer Care number. Listen to the voice & you will know they have literally made me cry. To an extent they have threatened me
if i don't listen to their last offer of 3 months extended warranty within 7 days
they will not be able to help me further. If i don't agree to their solution & i feel
the brand has been unfair to me despite spending so much money & trusting the brand, its their humble duty to put me to a further dept & not just give up.

Thanks & regards
Vrinda

ps: find attached original bill & am hoping for complete resolution from you!