[Resolved] Samsung India — charging for repair / not repaired under warranty

abhi104

from Hyderabad, Telangana

Address:

500015

I have purchased Samsung Note 4 with Invoice Date October 17th 2016 through Flipkart. I have given Samsung Note 4 (White) for repair which was under warranty (more 3 months) on July 24th 2017 @ 12:10 Pm. Executive told that it has a blank display and it will be repaired under warranty. But after some time (12:48 pm) service centre management called me and said that mobile has been pressed and it will not cover under warranty. They told it will cost Rs.10, 900. I told don't repair, I will come and speak with your manager. I went to service centre and argued that it has been damaged in your premises only and I asked them to show CCTV camera recordings. The executive took my mobile to technician room. I have seen this from back side view. But I asked them to show from front side view. Manager said that we don't have camera on that view. This is first mistake from them. I have gone through the technician room camera also. He took my mobile (I don't know whether that mobile belongs to me or not), but it a white mobile . He saw a minute and handover to the other executive (12:33 Pm). From there, there is no recording. I got a call from them by 12:48 Pm. I asked them why didn't you inform me after you found the problem. They answered me in a funny way that we have our works. Their work is to provide a good service.

I have lodged a complaint in Police Station also. But they suggested me to lodge a complaint in Consumer Forum. Kindly check my mobile which was in scratch less condition.

I have been using Samsung Mobiles Since 5 Years (Grand, Grand 2, Note 2, Galaxy E7, Note 4 and now C9 Pro). With this you will come to know how much I love Samsung Mobile. Even I suggested my colleagues also to go for Samsung Mobile.

So kindly take a severe action on this. This should not repeat to other customers.
I have already lodged a complaint in Consumer Forum with Complaint No. - 364168. If you resolve my problem then I will withdrawl from Consumer Forum.

Samsung Service Center Address :
KAKATHI COMMUNICATIONS,
SHOP NO.5,
FIRST FLOOR,
SECUNDERABAD.

+2 photos

Was this information helpful?

No (0)

Yes (0)

Sep 10, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jul 27, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd