[Resolved] Samsung India — Cheat service

RAHUL69955213

from Delhi, Delhi

Address:

New Delhi, Delhi, 110086

HI I AM purchase Samsung j2 in august 2016 after 9 month the phone touch is not working
then i go to service center after 1 days they call me their is a liquid and i am escalated my case then your executive take 6 days and said you charge 4500 i am agree because i am suffering from mobile but this is cheat after 30 min they said the charge is 6391/- i am very frustrate from trhis type of samsung service every service center decide the complete condition like damage and liquid at front of customer. my mobile serial number is SM-J210FZDDINS), bearing serial # (RZ8H61P281D).

Rahul soni
[protected]

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Aug 1, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jul 01, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference to your feedback regarding Samsung product, we hereby confirm that the resolution to your concern is already provided.
However if you are still facing some problem in the product performance, we request you to share the details of the same.
Our customer service team will shortly get in touch with you for providing resolution to your concern
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd