[Resolved]  Samsung India — Cheating and mis-commitment by samsung

Address:	110095
Website:	samsung

I am senior citizen / Air Force Engg. staying in Delhi, A Fridge RT2524AASE/TL purchessed in Delhi about 4 yrs before but in use last 1 year six months as my daughter in law got it from his parents not cooling properly so I reported to Samsung Customer care toll free no. regarding my fridge bottom not cooling properly on 17 Apr 17 call No [protected]. I got a call that engg. will come to inspect on site & i have to pay Rs. 345 for that and further repair on cost will be taken, this money will be adjusted . One Mr. Neeraj along with another person, came on 19/4/17 at about 1930 hrs and inspected the fridge and committed that gas is to be filled, its less.I agreed, they promised that next day on 20/4/17 gas will be filled I payed Rs. 345 against receipt No..CR 159417 Book 3189 Dt 19/4/17.He also informed me that for gas company will charge Rs 1250/ this Rs 345 / will be adjusted in that amount as I agreed. whole day I awaited but no one turned up or any response from Samsung service centre. On 21/4/17 morning 10 am first I called Mr Neeraj as He informed me that he had informed his Supervisor Mr Shivnarayan regarding gas gave me his contact No. I had contact him, he was on his way and assured me to response after reaching office after 20 mints, but no response then I keeps on calling on both land line numbers its ringing, I got response till 11 am Madam Farhana I informed details as above and came to know that as per records Mr Parkash visited my home on 20/4/17 to fill gas .I shocked/ surprised to know how Samsung technical team is cheating .So, on my request Madam connected me to Head Mr. Ankit I informed whole story . He started appologized on be half of the worker and giving me silly excuses and said that he will dispatch this person immediately . The person name Mr Parkash reached about 12:15 pm cut all the gas pipelines of the refrigerator and what ever he liked as I was away for 10 min.before his arrival I came and saw that he is busy in his work.Before filling the gas he said that his capillary or what ever his small tube is blocked . I asked the reason of blocking he explain some oil might have been pumped by compressor or said kick back effect its no use of repairing its a junk . Better to buy new fridge. Then I contacted Mr Ankit & explained what ever he told me.He was leaving my Fridge this opened condition I objected and requested that you connect the pipelines as the fridge was in tact working . Again I had contact to Mr Ankit about everything, he said he taken permission from his Mgr or head to repair soon. He assured me that this repair can not be done in my home so fridge is to be taken to work shop and whole day this will be under observation then next day will be delivered and no use on connecting pipe line / filling gas, he is arranging the transport to pick the Fridge immediately to get repair soon . I understood the whole technical procedure and keeps on waiting for the transport till evening but no way so i tried to call Mr Ankit, his phone was S/w off at last around 6 30 PM I could talk to him now he changed his words and denying further he said photo graph will be taken as Fridge in good condition approval will taken for repair, he is arranging for that so far nothing. So on 22/4/17 about 11 AM, I had call to know the further progress, he said that he busy call Mgr, so I had called Mgr and told everything he further promised to collect Fridge from my home today let us hope for the best.This is a very bitter experience of my life to buy Samsung.