[Resolved]  Samsung India — Combi micro oven

Address:	Kolkata, West Bengal, 700022
Website:	www.samsung.com

To M/s Samsung India, Dated[protected]
Kolkata.
I purchased your Samsung Combi Micro Oven Model C103FL-KC/XTL (Serial no: 00187ZBWA0275Y) about 4 & half years ago. Initially all was fine but since last one year it is giving trouble with the Start Button.
Twice your mechanic visited & some how rectified & collected his Service Charges.
Now again from last week its not functioning. Today again your Mechanic Sushanta (from Vision Cool Services) M: [protected] visited on my Complaint no [protected] dated 30th Nov. After Inspection, he declared that there was some problem with the Circuit which he can not resolve. He also said unavailability of the Part in Stores. He took his Service charge & left.
We are only the Two o[censored]s both Sr. Citizens (me 66yrs & my wife 61 yrs old) & have used the Micro oven sparingly. So how can you or your Rep say that Part is not available as it’s your Company Product & your Goodwill is at stake?
We are under Tension & Depression for over a week & we had full faith on Samsung products, but now our faith is being shattered. Hence I call upon you to please investigate & arrange to rectify the defect ASAP.
Awaiting your Positive & Immediate action
Yours in Tension,
Deepak Bahl M: [protected]