[Resolved] Samsung India — Complain for my new mobile handset (A5 2017)

md nurujjaman

from Kolkata, West Bengal

Address:

733215

To
The executive manager
Samsung mobile
Sub - handset (A5 2017) not work within 2 days from the purchasing

Sir/madam
With due respect i, undersigned, i have purchased new mobile handset a5 2017 amount of rs-30, 500/- on 27/04/2017 and next day set power key not work and the said handset submiteed on 04/05/2017 at raiganj uttar dinajpur samsung care. But unfortunately they did not response till date and said the said hand set will not be repair because i have not purchased from uttar dinajpur district. Please do the needful regarding the matter.

Attached my bill mobile no - [protected]

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Jun 11, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

May 09, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

May 10, 2017

Updated by md nurujjaman Sir/Madam
with due respect I, undersigned, I have purchased new mobile handset A5 2017 amount of Rs-30, 500/- on 27/04/2017 and next day set power key and software not work and the said handset submiteed on 04/05/2017 at Raiganj Uttar Dinajpur Samsung Care . But unfortunately they did not response till date and said the said hand set will not be replace or repair because i have not purchased from Uttar Dinajpur District . Please do the needful regarding the matter
In this regard i have contact Raiganj Care mobile -[protected], BISWAJIT - [protected], DEDI MANAGER- [protected] but unfortunately not response till now . I have complain in this regards bearing No- Samsung India Complaint Status Update [ID: 1563810]

Verified Support

May 11, 2017