[Resolved]  Samsung India — Complaint against service and replacement

Address:	Kolkata, West Bengal, 700052
Website:	Samsung India

My mother had registered a complain against our refrigerator not working properly. The refrigerator started making a problem from 7th of April 2017 morning.The refrigerator was purchased on 27/10/2016 from Reliance Digital. It has no even been 6 months and a product of samsung is already facing issues. A copy of the bill and the payment is attested herewith. She made a complain on the 11th or 12th April 2017.
Mr. Nandan one of your representative took the complain, The complain number is [protected]. He told that the same would be taken care of within 24 hrs. My mother received a call from the concerned who was suppose to fix the problem on 13/04/2017at around 13:49 hrs. A file showing his call is attached herewith. A photo of our refrigerator is also attached herewith. The person was suppose to come the next day.
My mother called him again the next day at around 12:02 pm. A copy of the file is attached herewith.
My mother had even told him that we would not be in town from 16th evening and would only return a week later. He told my mother that he wont be able to come on the 14th. He also denied coming on the 15th April 2017 as it was Poila Baisakh that day. Further he told my mother to keep the refrigerator off the entire day on 15th April so that he would come on 16th morning and would repair the same. There was no response from anybody from your end. Neither he nor anybody else responded. I called him today and once again he didnt respond.
All my food in the refrigerator got spoilt. Who will pay for them? Who will pay for the problems we are facing? 41000 thousand for a refrigerator and facing problems not even 6 months completed. Worst service from your end.
Please I request you with folded hands to send someone and take away this refrigerator. Other companies services are spot on.The people there are at our doorstep within 3-4 hrs to fix the problem. Is this the after sales service that you promise in your advertisements. I again request you to please not to play with your customers. I really feel mistaken in having purchased Samsung.
Please send someone to take away this material. I do not want to use it.

Anish Singhania.
Contact:[protected]