Samsung India — complaint not attended after 3 days

Address:

Thiruvananthapuram, Kerala, 695005

I had raised a repair complain for a refrigerator by customer number [protected] on 24 august 2018 and today i was informed that a service technician would visit me between 03.00 pm and 04.00 pm. I was out of home and had to rush back home to see that the technician was received when he was at my home to do to the repairs.

At 04.30 pm someone from trivandrum office called me to inform that the service engineer mr. Midhun has not turned up for duty. If your office had informed me before lunch i would not have cut short my visit and rushed back home. What a after sales service by not looking into a complain after 3 days and calling back a customer by confirmed message to be home at 03.00 pm and then informing that your engineer is not reported for duty. I too work and if i cannot report for duty at the start of time, i do inform my superiors the reason for delay or leave. I hope this might be the ways things are followed in samsung and that might be one of the many reasons for the the closure of business of samsung saudi arabia ltd - construction group.
There must be a thought in the minds of samsung that if you do not sell a fridge, we all indians cannot drink cold water or store our food. This hard headed attitude of your sales/service team will end up to a place of no return. Corrections can be done at any point of time and admitting that we are wrong goes a long way in building trust with the customers. But your staff at trivandrum tries to put the customer to much hardships as they do not know how hard it is to run a business well.

If you were to write to me with your comments i will update you with more comments on the hardship i went through.

Thanks

Jacob mathen
[protected]
[protected]