[Resolved]  Samsung India — Complaint not resolved in 3 months

Address:

Ghaziabad, Uttar Pradesh

Lodged a complaint about a noise in washing machine in Jan'2014. The engineer told about a problem with outer tub, and advised us to fix it ourselves using mSeal, which we did. When the noise persisted, he said something small may be stuck somewhere, and you can come back if it increases. The noise increased in March, and so complained again. This time they said that the inner tub was broken because it was not fixed in Jan, and because we continued to use it. But it was not diagnosed in Jan, so how would we know. Still, we asked them to pick it up and do the needful. They asked us to wait for a week since the part was not available. After 20 days they called, and wanted to pick it at a very short notice, since they were just in the vicinity. On refusing to become available at such a short notice, they just closed the complaint. On calling up their numbers again, they refused to connect us with their higher authorities saying they are busy. Now we have decided to take the matter to a consumer court.