[Resolved] Samsung India — complaint not solved till now.. from 12.07.2017

Manohar.moksh

from Hojai, Assam

Address:

800025

Dear sir,

I registered complain to samsung company call center on 12.07.2017 service order no. Is..[protected], but after two visit of of company technician problem is unsolved, i surprised when i received sms on dated 22.07.2017 that (Your problem has been resolved and rs.0 payable) but reality is refrigerator is on same position. After few minutes got a new sms of new service request no..[protected] which is not register by my side, i can't understand what is going on.. I regular follow my complain but no satisfactory answer received by any side i. E your service center and call center.

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Sep 2, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jul 29, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

Jul 31, 2017

Updated by Manohar.moksh Samsung customer care executive call and confirm to collect Refrigerator on 30th July and deliver under Wednesday at any cost but it's same false commitment as earlier. No collect as per commitment to now and no any repose from his side.
Kindly look this matter do needful.
Guide me what's I can do as customer...
From 12th July to till date we are suffering..