Samsung India Customer Care Samsung India Electronics Pvt. Ltd. — Rs.10000 charged from my account against complaint lodging of non repair ofac

Address:	122002
Website:	www.consumercomplaints.in/samsung-india-b100069

On 19th march when I lodged complain of non repair of AC at samsung customer support site.in reply I got call from mobile no.[protected], [protected].he said his name as R K jain
to tell atm card no. andsubsequently OTP to settle billsof repairif any and same to be reimbursed but the amount was debited as total Rs.10000/
19-Mar[protected]Mar-2016) POS PRCH
POS 072190 Paytm Noida 4, 000.00
19-Mar[protected]Mar-2016) POS PRCH
POS FT[protected] SBIBUDDY MUMBAI 5, 000.00
19-Mar[protected]Mar-2016) POS PRCH
POS 071920 Paytm Noida 1, 000.00
but not received backtil now.
Why your representave asked for money and despite his assurance that falsely money has been deducted and same reimbursed but not received back in my account. since he told that if it would have been in canara it would have been refended immediately. but despite 40 hrs no response .
let me know the satus on my mail. ref is given below:
Subject: Samsung India Complaint Status Update [ID: 1250231]
From: "https://www.consumercomplaints.in" Sat, 19 Mar '16 8:44p
To: You
Show full Headers
Greetings. Your complaint has been forwarded to Samsung India Electronics Pvt. Ltd. customer service. You should receive a reply from the company representatives within several days. Please login to your account to view and update the status of your complaint. To view your complaint on https://www.consumercomplaints.in click here: We sincerely hope your issue will be resolved as soon as possible!