[Resolved]  Samsung India, (Dealer - M / S Pushpak Korba) — LEAKAGE CURRENT FROM LED TV

Address:

Korba, Chhattisgarh

I had purchased 46'' LED TV in APRIL 14...From SAMSUNG dealer M/s PUSHPAK KORBA (1) I observed leakage current from it's body, I checked by tester, fod glowing, then measured by multimeter, it is . of value 85V. (2) 13.01.14 Raised written complaint ... NO RESPONCE (3) 20.07.14 Again raised complaint (4) 22.07.14 visited SAMSUNG representative & intimated POWER PACK is to be changed (5) 29.07.14 Component no. 07054J A (BIN No. 018-A4-001) .. still there is current leakage, intimated that . . POWER PACK will be changed with in 2/3 days.. (6) 08.08.14 No response even after several reminder to KORBA SAMSUNG representative & dealer . M/s PUSHPAK Korba (7) 09.08.14 Contacted DELHI office generated complaint no [protected] (8) 09.08.14 Mr Farrid reached with POWER PACK, but it is of series 5001, so same could not be replaced. (9) 18.08.14 Mr. Dev Survansi replaced POWER PACK Sl. No. C25-G1-001. E09-A2-L01.. STILL CURRENT LEAKAGE (10) 22.08.14 Raised written complaint to DEALER & SAMSUNG by registered latter no. AKV/PUSHPAK/01 . dted 22.08.14 (11) 26.08.14 SAMSUNG representative came to check leakage current by multimeter, but his multimeter was . not workung. Then he checked with my multimeter & witnessed 85V current leakage. (11) 29.08.14 Intimated problem to Mr Shailendra Raipur area SAMSUNG representative (12) 02.09.14 I was called along with TV to their service centre, about 15 KM away from my residance to . check.TV at their center (They had doubt that there is no proper EARTHING at my house) But it . surprising to note that there is no earthing EITHER at their service cnter OR at dealer'a shop . At both places there is leakage current form my TV, (13) 12.09.14 Mr. Adil picked up TV from my house (14) 19.09.14 Mr. Adil reached with my TV after repair... REAPIR WAS HE PROVIDED THREE PIN CONNECTION WITH EARTING INSTEAD OF TWO PIN NO TV HAD THREE PIN CONNECTION. " STILL LEAKAGE CURRENT WAS PERSISTING" (15) 22.09.14 Second written complaint to DEALER & SAMSUNG... REGISTERED LATTER No. AKV/PUSHPAK/02 dated 22.09.14 called DELHI office with all details... (16) 30.09.14 Mr. Dev Survansi reached wih new penal, but it was broken.. returned wihout replacement. (17) 29.10.14 Mr. Adil replaced my old penal with new one No. KOR 9BN 950083A5007FIL0284 . manufacture date 20th JAN 2014... **** Still there is leakage current persisting of value 85V**** Same was witnessed by Mr Adil Mr. Adil intimated all SAMSUNG TV have had such leakage, but didn't intimated value After replacement of penal there is humming in sound... (18) 26.11.14 Above problem again reported to Mr. Adil (19) 04.12.14 Mr. Dev witnessed audio problem. To day again problem intimated to DEALAR in written & . checked other TV availale at his SHOW ROOM... NO LEAKAGE CURRENT FOUND.. I AM ATTACHING SOME PHOTO PROOFS ARUN VERMA ( MOBILE[protected] Q. No. A-3, VIDYUT NAGAR, CSEB KORBA-WEST, KORBA, CHHATTISGARH, 495451