[Resolved] Samsung India — Defective LCD TV

Rahul Bansode jalba

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 400706

Hi,
I have been chasing for samsung service center from last month, but there is no resolution yet. There is a defect in part of TV, which senses the signal from the remote. Samsung service center from Koperkhairane, colortrak had sent one engineer for verification. He said there is issue with the part. After that this part has been ordered by them, and its been more than 3 weeks the part is not delivered yet. Excuses they are giving is because of GST, part delivery is getting delayed. Such a pathetic service from Samsung service center.

Kindly look into this service asap. Or I need to raise this issue in Consumer Forum of India.

Complaint No. [protected]
Complaint No. [protected]

Thanks and regards,
Rahul Bansode

Was this information helpful?

No (0)

Yes (0)

Aug 22, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jul 11, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd