[Resolved] Samsung India — defective lcd tv

sanjayshukla2810

from Mumbai, Maharashtra

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

Since the purchase below stated led tv, screen started giving issue. Change of led screen was organized from samsung, just after the purchase.
Now since last more than 6 months half of the screen have got blackout again (Same issue re-appeared).
This tv seems to be faulty piece from manufacturing. Some electrical fault making led screen blackout faster.
Me and my family is loyal customer of samsung and never face any issue on other product under use, my daughter is having samsung led 48 tv purchased before mine and working perfectly.
So many mobiles phone never faced any issue.
Knowing samsung product quality and reliability and past experience - i am sure this product is of defective quality, not caught in quality inspection of this piece.
To bring back my shattered confidence on samsung as brand, i request you to either
- replace my tv
- or at least organize screen change.
Looking forward for your positive response.

Best regards/shashi kant tiwari

Model nr - ua40f5100armxl
23483zed701143

+1 photos

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Sep 19, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Aug 18, 2017

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd

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Comments

sanjayshukla2810

from Mumbai, Maharashtra

Any further feedback on this issue ... as there was visit organized by Samsung and was confirmed that screen needs to replaced.
Reason of having second time having same issue, was shared was quite funny (moisture).
In my family we are having at least 3 LED tv older than this workings w/o any issue in same condition.
It seems there is something electronically is not correct in this TV, damaging Screen.
Please organize resolution on behalf of Samsung, to uphold my lost confidence on the Samsung as brand.

Samsung India Customer Care's response, Aug 23, 2017

Verified Support

Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd