[Resolved] Samsung India — Defective mobile provided

pawansemal

from Shillong, Meghalaya

Address:	Kurukshetra, Haryana, 136118
Website:	WWW.SAMSUNGMOBILE.CO.IN

I have purchased a SAMSUNG MOBILE J2 on 20th August 2016. Its IMEI no. 1 : is [protected] and IMEI no. 02 is [protected] and its model name is SAMSUNG J-200, from Kurukshetra. I purchased this mobile form “MOBILE POINT”, Aggarsain Chowk, Mohan Nagar, Pipli Road, Kurukshetra (136118). Which is a authorised Dealer of Samsung Mobile.
Within a Week the mobile heated so much and I have also facing the network and battery problem. I have submitted this phone to your authorised service Centre, Kurukshetra on 24.08.2016 & 26.08.2016, but still I am facing the same problem. I have informed the same to Kurukshetra Service Centre and requested them for new replacement because of defective product. But they have denied to replace the mobile. Service center people triyng take signature on job satisfaction coloum before providing any service.
Now i requested to you kindly replace my mobile with a new one and advised your service centre to behave gently .

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Oct 2, 2016

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Aug 27, 2016

Samsung India Customer Care's response Dear Sir,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience team
Samsung India Electronics Pvt Ltd (SW Asia RHQ)

Verified Support

Aug 29, 2016

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd