[Resolved] Samsung India — Defective Productive Given to Customer Smart LED TV UAJ5570

induprakash Singh

from Mumbai, Maharashtra

Address:

Ghaziabad, Uttar Pradesh, 201010

Dear Sir

I had purchased smart TV from Samsung in Nov 2015 and since I have been facing issues with the TV and till now I have been struggling on the same, There multiple no of follow up with the company Representative till along with the CEO but all the time the resolution is provided on hit and trail basis, One issue is resolved in month time which is not acceptable to the customer, I have requested if company do not have permanent fix so in that case company can initiate the refund on the invoice amount, It is really very sad after 100 of emails and phone call to top management of Samsung things are take very casually, Request your help on this,

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Feb 6, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jan 05, 2017

Samsung India Customer Care's response Dear Sir,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience team
Samsung India Electronics Pvt Ltd (SW Asia RHQ)