[Resolved] Samsung India — Defective Refrigerator

rjrajeev

from Mumbai, Maharashtra

Address:	400104
Website:	samsung india

I am threatened by the Samsung Senior Customer executives to undertake repairs for my defective refrigerator and also an extended warranty OR ELSE the offer will not be valid. Not sure what that meant as i brought the refrigerator only in Feb 2017 and it has already undergone repairs on two different occasions and the issue is not fixed. For some reason the technicians were not able to identify the issue but still assured that the issue is resolved which was a blunt lie to me

Over an above, the customer care executive "Preeti Yadav" is so rude and arrogant that she want to escalate the issue to her seniors. My demand is justified as i brought the product for INR 60, 000 on good faith given Samsung is a reputed multinational company and any issues with be dealt with utmost professionalism. I hope that my request is heard at this forum and is escalated to the highest level in Samsung community

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Aug 13, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jul 11, 2017

Samsung India Customer Care's response Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd