[Resolved] Samsung India — Delay in product repair

Swarupa Haldar

from Gwalior, Madhya Pradesh

Address:

Bhopal, Madhya Pradesh, 462039

My Samsung washing machine wasn't functioning properly so I called up samsung customer service who booked my complaint against this no. [protected]. The technician who examined the product assured me that after ordering the machine parts from a nearby city he would fix my machine. More than 10 days have passed with no avail and when i called up that same guy he picked it up and then put it down deliberately. Such an audacity was not expected and now I am helpless. I hope this matter is looked into fast.

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Aug 8, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jul 08, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd