[Resolved] Samsung India — Delayed installation of TV, installation due date crossed

sudeshnabanerjee3112

from Bengaluru, Karnataka

Address:	700131
Website:	www.samsung.in

I have bought a Samsung TV which was delivered on Thursday and Installation completion due date was 1st july. Till today(3rd july) none called us from Samsung india to get the installation done.
I got a message from Samsung india mentioning the Service order no:[protected] and the assigned engineer's name and mobile number. Assigned service center is in barrackpur.
But that assigned service engineer is denying duty saying that Samsung has not intimated him anything on this order number. Not sure why this gap is? I am waiting for the installation to be done.
I do regret my purchase from Samsung.

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Aug 4, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Jul 03, 2017

Updated by sudeshnabanerjee3112 I want to highlight the assigned service centre in : MA Service Center in barrackpur.

Verified Support

Jul 03, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd