[Resolved]  Samsung India — Don't give your phone to Technocare service center located at West Tambaram - ignorance

Address:	600059
Website:	Samsung.com

Hello Samsung Team

My complaint no - [protected]

I'm here to complaint about Bala - contact number of this person - [protected]

Customer Experience [ Must Read ]

Previous Complaint - https://www.consumercomplaints.insamsung-india-samsung-delay-not-providing-services-c1346663

So i got a mail from Samsung senior Excecutive...I respect Samsung Privacy policies so i'm not going to post on what number i've communicated.

Quote

"As discussed during when you called me yesterday morning, MSC have completed the service & set is ready now. But you are out of station now. You can go & collect it from MSC once you are back, until then set will be kept safe.Also kindly intimate me on mail once collecting back the set."


Then After reading this mail

I was like...Thank god finally there was someone working for Samsung who having some courtesy to help others.

And i visited Service center...They said phone is not yet serviced completly..so u can't get your phone now..Wait for one more week...

And i contacted Your senior Team Excecutive again...this is what she said

Quote

"the actual delay is since we should make sure to perform water resistant test before handing over the set. Same been instructed to MSC, hence why they are delaying. MSC waiting for a necessary tape.
Kindly wait for the revert. It will take atleast 2 more days time.
Contact point for you in MSC is Mr Bala. ([protected])
Kindly get in touch if any help required "

then i waited for 2 days...Now its going to be nearly one week since i got this mail...

Whenever i contact her...she refuse to answer my questions...Perhaps she could have also given up because i know how rude the service center behave to customers...there is no mutual understanding between your team, no co operation...something is always misleading...Your senior team Excecutive is saying one thing and the service center is saying somethig that is completly irrelevant...they are also not ready to give back my phone...The individual who is named Bala pretending like he is very busy...it hurts him to attend my call...


I think phone was serviced and water resistant test should have been done again and phone might be dead again...Phone will be water resistant only if its repaired by professional engineers and not amateur people...Irresponsible service center

Not even ready to update the status...i wonder if i ever going to get back my device again...

I'm a huge fan of Samsung mobiles and its not fair to blame the entire company for one person mistake...i hope this complaint will take prompt action against the concerned person

Please give back my phone.

Your Technocare service center keeps on humiliating me ...i feel bad to talk to them...please ask them to give my phone back...Their ignorance proves that they haven't initiated any process regarding to my complaint...

there are so many service center here at chennai...I'm pretty sure someone can fix my query within a day or two...if my phone is still under the control of Technocare...i'm very sure i'm not going to back my mobile...

they are saying phone is ready...only water resistance test needs to be done...now my question ...why does it hurts them to show working condition of my phone ?

http://livechennai.com/samsung.asp

http://www.findservicecenter.com/samsung-authorized-mobile-service-center-in-chennai/

These are some good service centers available in chennai...Technocare all google information and Samsung.com information about this service center is incorrect...They have changed all their numbers.