[Resolved] Samsung India — Don't buy samsung products they charge extra after having warranty

Vincish

from Bhopal, Madhya Pradesh

Address:	Bhopal, Madhya Pradesh, 462001
Website:	twitter.com/samsung_in?lang=en

I made a complaint for samsung monitor for having a horizontal lines on my pc there service person came, checked and said its not cover under warranty because it is physically damage by cockroaches i was shocked after listening this can a cockroaches can ever cause damage to panels. I didn't think so ok for a while i accept but its not my fault i not inserted cockroaches inside my monitor. So i called customer satisfaction center and follow ups for 3 months now they agree to replace the panel but they said i have to pay extra for service charge and taxes extra about rs 1009/- but why i pay that amount after having warranty of 1 year left. So as a customer u really want money only money no customer satisfaction and all.Every time one nitin is calling and says ur case is different and u have to pay this amount otherwise they didnt replace the panel

+6 photos

Was this information helpful?

No (0)

Yes (0)

Dec 9, 2016

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Nov 04, 2016

Updated by Vincish I have a samsung led model code LS19C170BSQ/XL since in july it having horizontal lines i complained to samsung customer care their engineer came open the monitor and saw some cockroaches inside dead he suddenly says its note cover under warranty then i asked why he said its damaged by cockroaches and its samsung statement that it is physically damaged due to cockroaches then after having calls, mails, twitter and all. Dt:[protected] one call from samsung inida noida office one mr nitin said as per our goodwill we change the panel but i have to pay service charge and tax extra. what rubbish first says not cover under warranty then says we giving discount this means what monitor is faulty this means any samsung LED Easily Damaged By cockroaches

Nov 05, 2016

Updated by Vincish My Compliant No. [protected] dtd:[protected]

Verified Support

Nov 08, 2016

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd

Related Samsung India reviews

View all 18888 Samsung India Reviews

Comments

Nagendra prasad01

from Dimapur, Assam

Compressor is not working but I call many times in costumer care but no action is taken but after that phone call give by me have not take any serious actions plz sent the mechanic