Samsung India — Double door refrigerator | |||
I had purchased a double door refrigerator two years before. On 9th may 2016, the refrigerator suddenly stopped working, there was no indicator also. So, i had given a complain to the samsung authorised service centre at rajajingar, bangalore. The person who attended the fault is mr mohan and mr idil.Initially they told that the pc board is not working need to replace. It took three weeks to replace, then there was power supply but the fridge was not cooling. So, they replaced few components and charged us 9, 000/- which was paid to them but when asked for the receipt they claimed that they will give the receipt at the end of the completion of the job. They went back stating that they need to indent for some wiring and till date they are not answering the call and not yet repaired. Is this the way samsung has authorised service personnal. Please look into this and if any clarification required please call me at [protected]. Please find my email address [protected]@gmail.com Was this information helpful? | |||
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Samsung India customer support has been notified about the posted complaint. | |||
 3 Comments | |||
Comments
Speaker problem . as my issue not not taken by complaint centre.i want to change my speaker but customer not taking issue
Reply
Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd
Mr Girijesh attended the complaint on 9th July 2016. He was reluctant and denied that he will not be doing any repair as previously it has been repaired by another technician. After I explained to Mr Girijesh that previously the technician is also from Authorised Samsung service center, Rajajinagar, Bangalore, then Mr Girijesh informed us that we need to get approval from Head office to proceed for him to repair. I have also requested him to give an estimate on how much would be the repair cost. Till date we haven't heard anything from him. My main concern is the refrigerator has to be repaired and put into normal from Samsung technician. I have already lost ₹9, 000/- by paying to another authorized technician but still the refrigerator is not working. Now this technician Mr Girijesh is reluctant to repair. I am now left with no way, I am purchasing Samsung products from past 25 - 30 yrs and till date I havent come across any such problem. I hope Samsung head office will take this case as priority and get the refrigerator to be repaired and put to normal working condition.
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