Samsung India Electronics Pvt. Ltd — Complainant regarding AC repair

Address:

Kolkata, West Bengal

I, the complainant, ordinarily reside at Agartala, Tripura. I am an Ex- MLA and a Senior Advocate ordinarily practising at Agartala. I have a ownership flat on 4th Floor of Palaskali building at BF35, New Town, Action area -1, Rajarhat, street No.165 in Kolkata where I along with my family reside occasionally. I purchased an one ton 3 star AC manufactured by you from your dealer, Home Town, Rajarhat, Kolkata vide invoice No.91495264 dated 13.04.2015. The said AC was installed in my presence in my said flat on 14.04.2015 by your authorised Service provider, ”CELCIUS” of 38, Jatin Das Road, Kolkata 29 vide its money receipt No. C 102 dated 14.04.2015. I along with my family satisfactorily used the said AC from 14.04.2015 to 19.04.2015. The flat was under lock and key from 20.04.2015 to 21.05.2015. I along with my family resided in the flat next time from 22.05.2015 to 26.05.2015. On 22.05.2015, we found that the AC is not working i.e. no cool air was coming out of it. On 23.05.2015, I lodged a complaint with your toll free number and my complaint was registered as [protected] dated 23.05.2015. I was informed over phone by toll free call centre that engineer will attend the call at 8 PM on 23.05.2015 but nobody attended on that date. On my further persuasions over phone an employee of your authorised another service provider namely Cool Point of 32/1 Baguiati 1st lane, Kolkata 25 visited my flat on 25.05.2015 at about 8 PM, he cheked the machine and said that gas had leaked out but he refused to undertake any remedial measure to get the AC O.k. on the plea that the installation done by CELCIUS was not perfect and he asked me to make a report to CELCIUS and the dealer. I made a report to the toll free number of Home Town on 25.05.2015 but I could not report to CELCIUS as their telephone continued to be in switch off mode. There is a five years’ warranty from you for the said AC. I am obviously not responsible for any alleged defect in the installation. Non- repair of the AC since 23.05.2015 till now is a gross violation of the warranty conditions and is surely a deficiency in service for which I am entitled to compensation. During the period of present heat wave in the country, the refusal of your service agent to get the machine O.k. on an untenable plea has put us in physical and mental strains and such attitude and action amounts to undue harassment to consumer. I, therefore, demand immediate action on the part of the company to compensate me adequately for the deficiency in service and to get the AC repaired and working within 24 hours as per your practice. Awaiting your response and necessary action and thanking you. Yours sincerely Arun Kanti Bhowmik