[Resolved] Samsung India Electronics Pvt. Ltd. — Customer reference number [protected] | |||
Customer reference number [protected] Dear Mr. Tarun, In spite of my several reminders matter is unresolved. Please be informed that I have received tele call on 22.03.2017 from your service center (Untakhana, Medical Square, Nagpur) madam informed me that she will close my complaint as the decision is made for my complaint & the hand set is to be repaired under FOC. Till date I haven't received any such communication in return from your end. Today I visited service center to know further updates but they are returning the hand set without repairs for which I refused to receive the same, I can understand form the communication today from your service center that the approval is yet to be received from your end for repairs under FOC. I am surprised to the delay caused by you for such complaints because of which customers like me suffers. You are kindly requested to send the instructions/approval so that the matter is resolved without further delay. I am hardly suffering also my works are hampering due to non availability of hand set as it is too long approximately 3 + months the matter is unresolved. Waiting for your prompt and positive reply soonest possible. I once again request you not to close my complaint unless & until the matter is shorted out. Regards, Alankar Kamble +91 [protected] Customer Was this information helpful? | |||
May 11, 2017 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Apr 10, 2017 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards Samsung India Electronics Pvt Ltd | |||
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+91 89 3993 9899 [Customer Care]
+91 12 4488 2122 [Head Office]
+91 98 3502 2547 [The Mobile Villa]
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
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Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd