Samsung India Electronics Pvt. Ltd — RE: Complain Regarding LED TV

Address:

Chennai, Tamil Nadu

Dear Sirs, Below is the mail I sent to Samsung relating the problem with my TV I purchased from Samsung. Dear Samsung, I have purchased Samsung LED TV- Model No: UA32EH5330RLXL on 18-07-12. And its been only 3 years I bought the TV. But now I am seeing Dual images on the screen for the last one week. I contacted customer care and registered a complaint(Claim No: [protected]). The executive came yesterday and told us that it is because of the problem in the Display panel. And he also told me that I need to pay Rs.17205 for replacing the Display panel. I was really shocked to hear this, that the TV has completed only its 3rdyear and suddenly there is a problem in the display panel. And they were asking for half the rate of the TV to change the Panel. When I had a plan to purchase a TV, I contacted many Brands and finally I decided to go with Samsung based on the Brand name you have in the country. But now within 3 years I am seeing a problem in my TV. Is the life for the Samsung TV is only 3 years. IS all the parts inside are Fake?? Why should I pay nearly 18000 Rs for the problem with Samsung Brand and accessories?? Who is Going to take responsibility for this issue in Samsung?? Please take immediate actions to sort out this issue REgards, Srinivasan [protected] But I have received the mail as below from Samsung. Please let me know what to be done to replace the panel @ a lower cost. Dear Mr.Srinivasan, Greetings! This is in regards to the complaint of your Samsung LED (UA32EH5330RLXL), bearing serial # (MQJ13PBC601364Y). It is our best endeavor to provide you with impeccable product experience at Samsung. Our products pass through rigorous quality checks which are globally recognized; therefore, Samsung products stand out as best in terms of quality and service of the products. Having said that, we always believe that our customers are the best judge and may help with improving our products. Therefore, we take every feedback with an assurance of improvement with every passing day. The feedback shared by you regarding the product quality is appreciated. After an extensive research by our certified technical support engineer, we found that the product has developed a fault during its normal usage. We understand that you expect a costless or discounted service for the product. We would like to inform you that the date of purchase of your product was (18.07.2012) and as such, the same product is out of warranty now. The Panel needs to be replacd to rectify the defect reported by yourself. Keeping customer satisfaction in mind, we are offering a very cost effective repair for your product. The total repair cost for your product is Rs. (17204.98). As a goodwill gesture company will be providing you with 1yr.warranty on Panel if you pay the full estimate. Thus, to conclude, we would not be able to cater to your request for discounted / free of cost repair. Please confirm your decision so within 7 working days so that the necessary repair work can be carried out in your product Nevertheless, we would like to take this opportunity to thank you for your feedback and to give us any other opportunity to serve you. Please confirm your decision so that the necessary repair work can be carried out in your product. Best regards, Nitin George Senior Executive - Customer Experience Samsung India Electronics Pvt. Ltd.