[Resolved]  Samsung India — Escalation of [protected]

Address:

411028

This is an escalation request for issue as per [protected] which was raised on 4th April.

This TV was installed on 31st March, 17 as per request [protected].
It worked fine for just 3 days and started having issues from 3rd March.
I raised a request for this on 4th March.
Your Service Engineer came and checked the TV and said that its an issue with the screen and needs to be changed.
He said that part will come in next 3-5 days.
I waited for the part to for delivery but nothing came.
when i called the guy he said that part is not available in Pune and will be coming from Delhi and will take 2 more days.
I waited till 12th and escalated the Matter to Milind and Vishal(CCed here).
Vishal told me that part will come on 14th.
But as i got no reply today as well i contacted them.
He said that part is still in Transit and it might not be able to get it done on 16th as well as its Sunday.

I understand that the resolution time for this request is 16th April.
But these dates are decided keeping in mind that Samsung provides services in remote area as well (Pune is definitely not one of them).

Now, my concerns are:
Since Pune is a Metro area, well connected with almost all the cities why its taking ages for the part to come. Even if i order a new TV, it will come in just 3-4 days.
If the part s not available anywhere, what's the use of keeping the inventory.
if the cited date is 16th, why services are not getting provided even within the agreed date.
Why Samsung is manufacturing electronics which can't even work for 3 days. Are they not getting tested now a days. As its an electronics part, i can understand that it might face issues but again the resolution must be prompt then. Otherwise what the use of purchasing a SAMSUNG product if it can't work properly for 5 days.

Utterly disappointed in SAMSUNG, NEVER EXPECTED THIS FROM A REPUTED BRAND LIKE THIS.

I was planning to purchase other electronics but NO, no SAMSUNG product from here on.

For this inconvenience, Not only i will raise my concerns on social media, i will rate this product very badly on the internet as well.

Please improve your services.

Having said that, i want this to be escalated/resolved asap.
Also, please provide me mail ID/Contact number of the nodal officer so that i can reach out to them personally.

Please look into this asap.

Regards,
Sumit
[protected]