[Resolved] Samsung India — Exorbitant service charge demands by authorised centre within warranty period

rananag

from Kolkata, West Bengal

Address:	700055
Website:	samsung

I brought one J-2 mobile, priced Rs.8500/- from Khosla Electronics, Kolkata which was stopped working within 9 months .After giving it to Authorised Samsung service Centre, Nager bazar, Kolkata, W.B .Ms Rimpa Ghosh called me up after 7 days and asked me to pay Rs. 8740/- for changing Display screen and Mother board . The person named Rimpa Ghosh (her phone no: [protected] ) lied that Display Screen of my phone was broken which is false because it was guarded by Tampered glass and regarding dead Mother board, truly I don’t have any idea. But my question is what Samsung’s warranty is? Is this the Service of Samsung? When I enquired, she fumbled and told me to visit Centre. Waiting for your reply.
Autorised Centre details:-
Samsung - Debojyoti Infotech
Mobile Phone Service Provider Store
Address: 129, Jessore Road, Nager Bazar, Amarpalli, South Dum Dum, Kolkata, West Bengal 700074
Phone:[protected]

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Oct 19, 2016

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Sep 17, 2016

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards
Samsung India Electronics Pvt Ltd