Samsung India — Extended warranty and accidental damage not honored

Address:

New Delhi, Delhi, 110087

I bought samsung phone (E7) from one of the smartphone café in vikas puri (Zetabyte computer private ltd.) along with that i was offered accidental damage protection (1 yr) and 3 months extended warranty plan. Though the warranty that was sold to me was from 3rd party, howerver salesman from the store assured my that since i am purchasing it samsung retail store, samsung customer care will honor this warranty in case anything happens due to accidental damage or liquid damage. I bought this phone on 2nd aug' 2015 and is 10 months old. I was facing some issue with the phone and considering the fact that its actual warranty is not yet over, i took it to the samsung service center in multan nagar (Ace lingua solution).Initially they took 45 min. To diagnose my phone and it did not issue me the slip as a proof that i have submitted the phone and kept on telling me that first they need to check the phone for any damage or liquid damage. After 45 min they opened my phone and came up saying that i need to pay for the service as phone is oow owing to some hardware damage and liquid damage. I told them i bought the adp (Covering both accidental and liquid damage) but they refused to honor the same stating that i did not buy it from samsung and the samsung café from where i purchased this gave me some 3rd party warranty (Warranty asia) and they will not honor that warranty. This really made me pissed off. Please help. My phone is only 10 months old and has problem with outgoing voice