[Resolved] Samsung India — extreme delay in product delivery samsung j7 max

pathak.varun

Address:

400064

I have ordered samsung J7 MAX on 27th July 2017 and made payment. It was committed that I will receive the order within 2 to 4 business days(Ideally by 31st July 2017). Till date I have not received the phone that I ordered.

I have called them more than 3 times post 31st July 2017 and they just gave me an update the the supply is delayed and hence there will be a "Bit" delay and I will get my order in 2 to 3 working days. Last week I called Samsung and spoke to the supervisor and he committed that I will receive my order by this Friday i.e. 11th August 2017. I called them today again as I did not receive any updates (Via email or on cell phone) from them. Again they are saying that I will receive my order on next Monday i.e on 14th august 2017. Which makes no sense as they committed me that by Friday i.e. 11th August 2017 I will receive my order.

Any ways I am going to cancel the order if I am not getting it by tomorrow or latest by Saturday before 6:00 PM. I am putting this complain as it is n extreme delay and I have already been billed for my order.

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Sep 11, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Aug 09, 2017

Pratapdas's response Solved my problems

Verified Support

Aug 11, 2017

Samsung India Customer Care's response Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

Aug 14, 2017

Updated by pathak.varun Customer care did not give me any reference ID. [protected] is the mobile number and varun.[protected]@capgemini.com is the email id.

I am cancelling the order today anyways.