[Resolved] Samsung India — faulty samsung c7 pro mobile

hklrsny

from Adampur, Punjab

Address:

Mohali, Punjab, 140301

Samsung service centre charging money for changing charging port strip of c7 pro mobile phone damaged due to natural climatic moisture penetration in phone. Rather accepting it's faulty handset which is not sealed properly to avoid indian climatic moisture they demand 2500 rs. Even though my phone is under warranty period. I am highly disappointed with such attitude of samsung india. Consumer court will be my last option if samsung doesn't accept that it's because of their faulty sealing around phone that atmospheric moisture penetrates inside phone.

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Jun 30, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

May 30, 2018

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

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Comments

Naren.natu

from Patiala, Punjab

I face the automatically factory reset my mobile twice time in day every day I am faced this problem minimum one to two time
Dear team I am a private company employee
Pl resolve my problem that is very big problem bcuz I am not using phone
Every day lost my data

Thanks
Narendra Singh
[protected]
Jaipur