[Resolved] Samsung India — For poor service and delay in replacement in samsung j7 mobile | |||||
Sir, i am shubham kale belong to wani dist. Yavatmal. Actually i bought samsung j7 from shivam marketing, wani on 15/12/15. But now i am in amravti for my education purpose. My samsung j7 worked properly till 5 months, but it faced some display brightness problem. So i visited near sai samsung care amravti and applied for checking it on 5/7/16. But company was not able to make it cure. So company assure me that they would replaced or refund it by new mobile or cash respectively. Still i dont get any refund and replacement. But at 13/8/16 on my words they gave me my samj7 without curing it. And they took my complaint form. And assure me they could send my all documents to company for replacement. But i am not sure that the sai samsung care, amravti send it or not. So now i only want to assure that i am applicable for samsung j7replacing or not. Iam waiting for you reply eagerly. Thanking you... Was this information helpful? | |||||
Sep 16, 2016 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Aug 16, 2016 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care. Thanking and assuring you our best services always. Thanks & Regards, Customer Experience Team Samsung India Electronics Pvt Ltd | |||||
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