[Resolved]  Samsung India — fridge rt34m374359 amc

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	Samsung customer support

Product : samsung refrigerator rt34m374359
D. O. P 26/04/2017
Dealer noida electro appliances gallery pvt ltd (Csd canteen outlet)

The company did not call us for an amc renewal, thus skipping the one year period. When contacted in may they refused to offer an amc. Since then i have been lodging various complains, speaking to officials. The last update was from [protected] 8 may 2018 at 351 pm for 6 minutes informing me that they would send a mechanic to check the physical condition of the fridge. After which i have received no update as of now my today’s complainnumber[protected] dated 11/05/2018

Had also sent a what’s up message to mr yogesh on [protected]. Have been corresponding on this number earlier to giving him a copy of my invoice.

The crux of the problem is an amc offer was not made by the company, but as per the dealer at the time of purchase and the mechanic who visited samsung has a policy to offer amc to customer prior to the completion of one year.

Please be kind enough to state why the same was not done. All i have been asking that an amc be months since the date of purchase, which was actually missed out by your company or do you expect a customer to have in mind the date of purchase of every appliance he buys.

Appreciate your response. I have screen shots of all the calls made conversation has regarding the amc issue. The gas refilling bill that i have already paid for.