[Resolved] Samsung India — Frustrating service from samsung.. Purchased side by side refrigerator less than 20 days. | |||
I have purchased sidebyside door refrigerator, just a less than a month. I founds samsung service and service engineer are non trained, technically not fit to resolve query. Laughing part is, door is having manufacturing defect but samsung service engineer says door replacement is not samsung responsibility, it's seller responsibility to get it. I got completely shocked, first 30 days are complete freeze replacement guarantee and1 year service warranty. I am having copy of all detail and i had mentioned same in service copy also. I don;t know samsung really cares about customer. My complain number is :[protected] Was this information helpful? | |||
Aug 14, 2017 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Jul 14, 2017 Samsung India Customer Care's response Dear Sir/Madam, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care. Thanking and assuring you our best services always. Thanks & Regards, Best Regards Samsung India Electronics Pvt Ltd | |||
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+91 89 3993 9899 [Customer Care]
+91 12 4488 2122 [Head Office]
+91 98 3502 2547 [The Mobile Villa]
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
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If engineer says it's not Samsung responsibility for service, it's big joke and Samsung support team seriously have to look into it. If product company don't take responsibility in warranty period then who will take care.
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd