Samsung India — galaxy a50 mobile phone

I have purchased samsung galaxy a50 mobile (Ime no: [protected],
[protected]) on 27th april 2019.
Since june 2019, my phones display is not working so i rushed to the service center in trivandrum on 15th june 2019 (Job card number is.[protected]). They did the inspection and have told me that the phones display is internally damaged, and it need tobe replaced. Also, they have confirmed that it will not cover under warranty since its physical damage inside the phone. They need to get confirmation from the samsung for replacing the product under warranty since they are franchisees and they can't take the decision on this case.

Soi have contacted on your toll-free number[protected] yesterday and registered the complaint (Ref no [protected]). And he has committed a call back within 2 hours but i have not received any response from their side. Again i have contacted them that but they have informed me that as per samsung warranty guidelines, physical damage/ impact damage/ cosmetics part issue /water locked issue does not consider under the warranty. Hence, service will be done on chargeable basis.

I don’t know how i will be responsible for the damage since its inside. I am confirming that i will not take any responsibility of this damage and this need to be service under warranty since there is no external damage.

I request you to look in to this do the needful to solve this issue as soon as possible. I can provide you more details with proof to prove that its because of quality issue.