[Resolved] Samsung India — Galaxy note 7

P_GU

from Delhi, Delhi

Address:	New Delhi, Delhi, 110027
Website:	shop.samsung.com/in

I am surprised by the shameless indifference that this company has for Indian customers, In USA they apologize and here in India they don't even bother replying to customer emails. Wonder what king of leadership and culture Mr. HC Hong is breeding in India. Problems can happen to anyone but at least keep the communication channel open.

Open communication should be the DNA of any organization which I belive is followed by Samsung as well but this looks more like the case of weak leadership in the country.

I have written multiple emails asking for updates but they all reach a department who apparently have been told not to respond as they don't really care. People even go to the length of putting on hold the customers phone saying that they are looking into the mail, whereas actually they are lying as they didn't even have the mail id of the customer.

If Samsung only respects white skin then why do they even do business in countries with dark skin tones.

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Oct 25, 2016

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Sep 22, 2016

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

Sep 22, 2016

Updated by P_GU My mobile number is [protected] and email is [protected]@yahoo.com pre order #[protected]

Verified Support

Sep 23, 2016

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
As per our telephonic conversation, we would like to inform you that once the handset Galaxy Note 7 will be launch in India; you will get the update through our advertisements.
Furthermore, we request you to kindly provide us some time for the same.
We value your relationship with Samsung and assure you of our best services, always!
Best Regards,
Samsung India Electronics Pvt Ltd