[Resolved] Samsung India — Getting problem repairing service within warranty period. | |||
I am pradipta ranjan chakrabortty. From contai purba medinipur.. I went to contai samsung care with in my warrenty period on friday 1.30pm. (Approx) to the problem of "a white straight line light appearing in horizontally on the the misdle of the display it is not seen all the time and with in 10 minutes its automaticaly removed on the middle of my j2 mobile. They told me its display problem it will be fixed in 4 days and they took my phone.. Then on that day they call me at 7.30 pm (Approx). And told me its display problem and it will be opened infront of the customer. And told me to came in care on sunday.. Then when i reached in care at 5 pm (Approx) they were trying to show me that the a breaking region on the butom section of the display in verticaly.. They told me if the display was broken by any pressure internaly. Then i should have to pay the bill. Other wise thay can fixed it in free of cost.. They are showing me a break point of the disply in buttom section in switch off mode. And told me choose your decision to open the mobile or not.. When i switch on my mobile i watch that every time white light is staying in buttom section on the mobile screen vertically.. But thats was not my problem.. When i ask this question they told me they are not opend my phone till now.. It will be for your dammage point of the buttom section.... But this buttom section problem can not seen earlyer before give the phone to the samsung care... Please solve... They are throwing their faults on me. And tryed to repair the mobile paying the bill by me... My question"if they have protocol that display problem should be solved or opened infront of the customer then why they were taken my mobile for repaire on friday. And told me with in 4 days my moibile will be cured??" is this the meaning of warrenty?? 2.4.2017 sunday i was calling the sumsung customer service toll free no. And informed my problem he told me he can understood the problem. And cut my phone.. Till now i did not get any solution. But i am suffering the problem which was made in samsung care Was this information helpful? | |||
May 10, 2017 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Apr 04, 2017 Md Mustaque Ansari's response I want to return it and want my money back Mob :[protected] Verified Support Apr 04, 2017 Samsung India Customer Care's response Dear Sir/Madam, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care. Thanking and assuring you our best services always. Thanks & Regards, Best Regards Samsung India Electronics Pvt Ltd | |||
 2 Comments | |||
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i am pradipta ranjan chakrabortty from contai manoharchak purba medinipur. my mobile no [protected] which i give at contai customer care. [protected] its another no which is now available . my email id is pradipta.[protected]@gmail.com...now i have no referrence id which was given me from samsung care..because when i was give my mobile first time friday at care they gave me a document in which my my mobile problem and referrence id is written. and they told me that i should have to carry the document when i will go there to take my mobile when they will call me and inform me my mobile is repaired.. after that when i went there on sunday they they received my document and trying to understand me the bottom section is damage . this damaged is made my me at any type of pressure . and said to choose the option they will open my mobile or not. if i say yes to open my mobile and it shows a damagw problem then i should have to pay the bill. and then i will say i do not want to repaire due to lack of money then they can not be give my mobile as like as i give them my mobile and display can be damaged totally.. for this reason i can not take the riak and told them to gime my mobile and they are cancel my repairing service... and they give me my mobile.. they do not give any document thata prove that i will give my my to the samsung care... when i told thwm to give any receipt copy that says that i gave the mobile to the care.. then they told me this tyoe of receipt document do not provide to the customer from any care . . and they took my document and they told me that your data is loaded in samsung care data base ..sir, please you think that how can know the customer that care can cheat with him.??? and customer should have to keep a xerox copy of that document which was given from customer care to the customer??
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I have ordered a 20000 mHz power bank with Bluetooth but it is not 20000 mHz it is only 9000 mHz and Bluetooth is also not working
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