[Resolved] Samsung India — harassment by samsung mobile chandigarh | |||||
This is to your kind concern that i was an apple mobile phone lover, but then i got very much attracted by the looks of samsung s9plus and decided to purchase the phone on may bethe launching date. At first it just clicked in my mind about the heating and burning issues and poor after sales service, but still decided to trust on the brand and went for it. I purchased the phone from the authorised samsung dealer and was also delighted when the samsung mobile team celebrated the starting sale of the phone, i will also attach the picture clicked by the official samsung mobile team. S9plus, being a very expensive mobile phone, i kept the phone with intense care. But to my astonishment the side screen bursted. I was literally shocked. After discussing this issue with the service centre staff and the senior officials of samsung mobile chandigarh region, they totally denied to talk and rudely disconnected the phone and asked to leave. It was very shocking and hurting for me. I also contacted the senior officials for this but they were totally disrespectful and no cooperative. It is also suggested to the samsung mobile india to rather than spending funds on advertisements, to kindly use them to provide smooth after sales service and deploy experienced and staff in chandigarh region, I have been suffering from great harassment and mental stress due to the neglegibility of the samsung team in india. I expect an immediate resolution or i will lift wibni no other alternative than going to thr court for justice. Thanks, Regards, Navdeep singh Mob [protected]/[protected]. Was this information helpful? | |||||
Sep 4, 2018 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Jul 28, 2018 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards, Samsung India Electronics Pvt Ltd | |||||
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