[Resolved] Samsung India — Harassment by samsung service care

rsnhpc

from Jammu, Jammu and Kashmir

Address:	New Delhi, Delhi
Website:	Samsung.com/in/support

I purchased one mobile handset samsung j7 from flipkart in mar 16. The product is covered under one year manufacturer's warranty. Within 4 months of its purchased, display of mobile device went off. Accordingly, i sent this device to the samsung service care my home district, m/s jai balaji communications, buland shahr which they acknowledged vide job sheet number[protected]. My son visited the said service centre again & again but every time false assurance was given. On 14 aug 16, i personally went to samsung service care, buland shahr and met the person in charge there who told me that my device cannot be repaired due to non availability of parts etc. And so replacement or refund will be provided in this case. He also asked me to submit invoice of mobile device, id proof, bank details & one photograph. All these documents have been provided to the samsung service care on 17 aug 16 and they have issued fresh job sheet bearing number [protected]. Till today samsung care centre has neither returned my mobile device after repairs or replacement /refund if the device it is not repairable. Since 14 aug 16, i have contacted samsung customer care on regular basis but they have give mere assurance and with this attitude of a multinational top company in consumer products has made me to face tremendous harassment. Could you please take up this matter with samsung india & get this issue resolved quickly.

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May 12, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Aug 20, 2016

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards
Samsung India Electronics Pvt Ltd

Aug 24, 2016

Updated by rsnhpc Customer service team of Samsung India customer care has neither contacted me or provided any resolution to my complaint. However, I am constantly calling Samsung Customer Care[protected] since 14 Aug 2016.Yesterday, i.e. 23.8. 16, I was told by Customer care that case has been sent to the management team for approval of replacement or refund of faulty mobile handset. Today, I have been informed that proposal for replacement or refund of faulty mobile handset has been rejected by the management team becoz Samsung service care, Buland Shahr (U.P.) has not submitted the required document in PDF format. Now, the issue is pending between Samsung service care, Buland Shahr and Samsung India Customer Care but I have been made to suffer un-necessarily. I don't know when the issue will be resolved by Samsung India Customer care because they have not given any timeline so for. For the last 40 days, I am facing mental agony due to unending wait. Would Samsung India Management like to examine this case and take necessary action as may be required to resolve this issue on top priority.

Aug 25, 2016

Updated by rsnhpc With the intervention of Samsung customer care, my mobile handset has been delivered to me after service by Samsung service care, M/s Jai Balaji Communication, Buland Shahr. It took exactly 40 days.