Samsung India — Harassment by your customer care department-galaxy communication patna

Address:	Patna, Bihar, 801505
Website:	executive behavior

Sir/madam
As per your advertisement in google regarding installation of samsung pay apps in s6edge, (Snapshot of add is attached) i went to your customer care centre galaxy communication located near old ashok cinema hall, patna on 11.07.2017 for installation of samsung pay apps in my s6edge handset.

I was informed by your staff mr. Suraj kumar that the app will be uploaded after system updation after surrendering my phone for an hour. I submitted my mobile handest (Request no.[protected]) to the centre after sacrificing all my important documents n data so that the app could get uploaded but after one hour i was informed that the app is not supportable in this handest, so take back the phone. It took exactly 2 hours to get my phone back. I was waiting there for 3 hours. (Kindly check cctv footage)

After getting delivery the phone after 3 hours without installing the aaps, i said that it should be informed to the customer before taking the posession that the app in not supportable in this handset. Hearing this, your staff mr. Suraj kumar answered that customer should also be aware of all the products before coming to the centre.
I said i want to meet the manager then he didnt allowed me to meet the manager acting in a very rude way. When i said let me meet the manager otherwise i will complain for you, then he said that go and complain as nobody in bihar will act against me.

Now please answer me:
Is this a way samsug will treat there high value customer?
We need to take prior appointment to meet the manager of samsung?
The staff mr. Suraj kumar is talking nonsense n humiliating cutomer on what basis???
Customer care department is not having a proper knowledge of its products???
Who will retrive my lost data??


I am sorry to say that your service in bihar is very poor. Kindly take proper action at the earliest before you loose your market.

I am using samsung tv, samsung refrigirator, samsung air conditioner from long time and at this time i was planning to purchase samsung s8 but thanks to mr. Suraj kumar and galaxy communication who let me realised that i am wasting time n money before this compay.

By this behaviour of yours i will never purchase any samsung products in future.

Regards
Jaseem haider
Patna bihar