Comments
I Lost my mobile bearing IMEI No [protected]
The said mobile is purchased at Bajaj Electronics beearing Invoice No ASR/16/9422 dated 06/08/2016
Requesting to Block the said Mobile Handset
The said mobile is purchased at Bajaj Electronics beearing Invoice No ASR/16/9422 dated 06/08/2016
Requesting to Block the said Mobile Handset
Samsung India Customer Care's response, Jul 24, 2017
Verified Support
Dear Sir,
Greetings!
This is in regards to the complaint of your Samsung Mobile.
We are sorry to hear the loss of your mobile phone. As an immediate step incase FIR for the same is not registered so far, we request you to kindly do the same at the earliest to avoid any misuse of the phone and data.
The feature of “FindMyMobile” which helps to find your device in case it is lost and also helps you to protect your data, the same needs to be activated by the customer on his/her own by login to Samsung account and enabling the required options on the mobile.
We would also like to state that all the basic features, interface etc. are explained at the point of sales.
As there has been no deficiency in the product/services we would not be able to consider any request for replacement/refund for this product.
Thanks & Regards,
Customer Experience
Samsung India Electronics Pvt Ltd (SW Asia RHQ)
Greetings!
This is in regards to the complaint of your Samsung Mobile.
We are sorry to hear the loss of your mobile phone. As an immediate step incase FIR for the same is not registered so far, we request you to kindly do the same at the earliest to avoid any misuse of the phone and data.
The feature of “FindMyMobile” which helps to find your device in case it is lost and also helps you to protect your data, the same needs to be activated by the customer on his/her own by login to Samsung account and enabling the required options on the mobile.
We would also like to state that all the basic features, interface etc. are explained at the point of sales.
As there has been no deficiency in the product/services we would not be able to consider any request for replacement/refund for this product.
Thanks & Regards,
Customer Experience
Samsung India Electronics Pvt Ltd (SW Asia RHQ)
I have purchased a fridge 3 years back and now it's not working and came to know that it's an issue with compressor. I have lost my fridge bill and the samsung outlet is also closed now from where i have purchased.
It was a direct samsung out let and it's closed now... Now the service engineer is not considering my product under warranty. But my product is covered 10 years warranty. It's mentioned on my fridge - 10 years compressor warranty.
Service engineer is also aware that it's within warranty... But he is asking bill copy to work on this request...
I can share you the serial no and compressor number etc...
It was a direct samsung out let and it's closed now... Now the service engineer is not considering my product under warranty. But my product is covered 10 years warranty. It's mentioned on my fridge - 10 years compressor warranty.
Service engineer is also aware that it's within warranty... But he is asking bill copy to work on this request...
I can share you the serial no and compressor number etc...
I have purchased a fridge four years back...now it is not working properly...I have lost the fridge bill...is it possible to service my fridge without bill?
MODEL NO : RT34M5538UT/HL
S/N : 03YE4PBK400408R
MAIL ID : [protected]@gmail.co
Phone no : [protected]
MODEL NO : RT34M5538UT/HL
S/N : 03YE4PBK400408R
MAIL ID : [protected]@gmail.co
Phone no : [protected]
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+91 89 3993 9899 [Customer Care]
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Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd