[Resolved]  Samsung India — issue with samsung s8

Address:

Karnal, Haryana, 132001

Hello Team,

This is in regards to Samsung S8 handset which I purchased few days back on May 02, 2017. Couple of days back my handset fell into a jug of fresh water and was taken out in a second and since then soft key button is not responding and stopped working. Also the camera is not functioning and the phone is now dead.

I immediately visited the authorized Samsung service center and they asked me to submit the handset for the investigation. After a days i get to hear from service centre that my newly purchased handset is not covered under warranty. Then i contacted SAMSUNG customer care where my call was attended by Mr. Sameer Jain one of the Manager at Samsung Head office. He again asked for couple of days to further investigate. On Monday I received a call from Mr. Sameer Jain & he also said the same that my handset is not covered under warranty and closed the case from their end without informing me. I was really unhappy with this casual approach.

Per the Service centre executive & Mr. Sameer Jain from Samsung, I am the second owner of this handset hence, my handset is not covered under warranty. But i really fail to understand from where they got such fake information. I have the genuine bill from the authorized dealer from where i purchases this Samsung S8 handset.
Please find attached the original copy of bill of the handset.

Also on Samsung website its clearly mentioned that "Samsung S8 IP68 is Dust and Water Resistant and the device is protected against entry of solid foreign objects, and harmful ingress of static water at up to 1.5m, for up to 30 minutes."

This absolutely wrong statement & misguiding to a customer.

After reaching to everyone let it be Samsung service center or Head Office, no one was there to help. I am really very disappointed and unsatisfied with the services provided. I have spent Rs. 60, 000 on a handset and now when there is a issue no one is there to help from the company.

SAMSUNG being such a big brand name has not justified its standard this time. Very very disappointing.

I want my handset to be replaced with a new handset.

Looking forward for your response.