[Resolved] Samsung India — Led TV

Karthyk Raj

from Palghat, Kerala

Address:

600099

Hi,

I purchased a LED T.V 2.5 years back and 2 months back it didnt switch on.People from Samsung team repaired the T.v and changed the SMPS board for around 4000 and 750 service charge.Within 2 weeks the mother board and the display has gone and they are asking for 25000 and 750 again for service charge.The cost of the T.V is around 30000 and the parts i am about to change is more than the cost of the T.V.Within 3 years all the parts in the T.V are damaged and samsung refused to replace the T.V.They have given me a totally defective one and they responded me very rudely.I have all the proof and recordings.

Kindly advice me how to raise a complaint in consumer court India?
[protected]@gmail.com

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May 12, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Dec 29, 2016

Samsung India Customer Care's response Dear Customer,
Greetings!
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
With reference to your mail and our telephonic conversation regarding your Samsung product issue, we would like to inform you that since the product is out of warranty so the repair would be carried out on chargeable basis.
Thus, to conclude, we would not be able to cater to your request for free of charge repair.
We value your relationship with Samsung and assure you of our best services, always!
Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

Dec 29, 2016

Updated by Karthyk Raj There are only 3 boards and a display board in the T.V... if all of them are damaged within 3 years it is not acceptable.I will file a complaint in consumer court and let them give justice.

Thanks