Samsung India — Led tv/ faulty tv produced and not recalling

Address:Bangalore, Karnataka, 560043

I brought the samsung LED 32inch LED TV on 20.11.2010. ( Model Number UA32C4000P ) with in 2months there was fault in the LED screen in RED lines . Samusung service centre has replaced with new TV . Again with in 2 years there was same fault when i checked they told to change the LED panel costing Rs 18000. Since it was small line i managed without changing it . Recently the lines have increased and we are not able to see any thing . I have raised a request to Samsung replace the LED panel . Now service centre is saying the they have stopped producing the LED panel . They have given the offer of refund of 18% of the total sale value . now if i have to buy new TV with same features it will cost around Rs 45, 000 This was the faulty product produced and they have not recalled which i am not expecting from Samsung . They should replace with new TV or they should provide me reasonable refund
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Samsung India customer support has been notified about the posted complaint.
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Dear Sir,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Jitendra Singh
Customer Experience
Samsung India Electronics Pvt Ltd (SW Asia RHQ)

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