Samsung India — Led tv model no ua40d5500 bad picture display with faded faces and colour spreads.

Address:

Gurgaon, Haryana, 122202

I have a samsung tv model no ua40d5500. Its display has gone bad. I launched a complaint on 24/09/2016 reference id [protected] at samsung india call centre. I was told that the problem will be solved if i upgrade the software. I tried to download the software upgrade several times but the software gets deleted as soon as the download ends.
Next day i call again i was told it is a display related problem and an engineer will be send next day (Ie 26/09/2016) and the problem will be attended. As no one turned up or called me on phone i called-up the call centre on 27/09/2016, i was told that somebody will surely attend the same day or 100% the next day. The same promise was given on 28/09/2016 & 29/09/2016 but no one turned up or called me on phone.
On 30/09/2016 when i called i was given a phone no. Of service centre[protected]. As no one answered, i called again i was provided another no [protected]. Again no one answered. I called up the third time i was told that both the numbers were not of the agency and yet another number was given[protected] now this too was not reachable so i called again this time one more no was given[protected] which of course no one answered. Now this time i was told that my complaint had been cancelled and a fresh complaint was launched dated 30/09/2016 new reference id is [protected].
I feel that samsung india are not attending to after sales service and fooling costumers. It seems there is no way one can complain to higher authorities if you are being fool by the call-centre employees. I think the call centre is a big fraud.