[Resolved]  Samsung India — Malfunctioning of refrigerator

Address:	Bangalore, Karnataka, 560069
Website:	www.samsung .com

Dear sir/ madam i purchased a double door refrigerator of 321l model rt34k3953s9 3s 195051at croma store jp nagar on 26th aug 2016. It was delivered on 27th aug 2016 and a technician visited on 28th aug 2016 and installed it. He set the temp at -19/3 centigrade.
From day one the fridge part of the refrigerator was not working satisfactorily. We set the fridge temp to 1degree centigrade, then also the cooling was not sufficient and what ever items we had stored got spoilt. I lodged a complaint to samsung customer care and a technician visited on 2nd set 2016 and repaired the same, on the same day i made a complaint to croma stores also. But the very next day the fridge again started malfuntioning. I again lodged a complaint with samsung customer care. A technician visited on 6th sept 2016 and checked the unit and informed that the unit is faulty and has to be replaced and asked me to keep the following documents ready (One cancelled cheque/bill copy/ address proof). Till date he has not turned up. His mobile no is [protected]. Inspite of so many calls he is not responding. Then i again went to croma and talked to the concerned person they gave the number of mrs selvi (No-[protected]). I contacted her and gave full details of the problem and she assured that she will solve the problem by 12th sept 2016. But she never called me back i once again contacted her and now she is saying that she is not able to contact the concerned person from samsung. I am very sorry to say that she is unable to contact the concerned person for three days. I request yourself to take corrective action immediately and get the product replaced or return my amount. I am very sorry to inform you that after sales service is very poor and inspite of so many complaints there is no response from your end and if still their is no response i will be forced to approach consumer court.